Warranty Policy
Scope of Warranty
We provide warranty coverage for:
- New electronic products
- Refurbished / renewed / pre-owned electronic products
- Repair services and replaced parts
Warranty terms vary depending on product type and condition and are clearly stated on the product page, invoice, or warranty card.
Warranty Duration
New Products
Covered for the warranty period specified by the manufacturer or seller
Warranty starts from the date of purchase
Refurbished Products
- Covered by a limited functional warranty
- Warranty duration is clearly disclosed on the product page or invoice
- Warranty starts from the date of purchase
What the Warranty Covers
The warranty covers:
Manufacturing defects
Functional failures under normal usage
Defects in workmanship
Faulty components not caused by misuse
For refurbished products, coverage is limited to functional performance only.
What the Warranty Does NOT Cover
Warranty does not apply to:
Cosmetic wear consistent with product grading
Physical damage, cracks, or dents after delivery
Liquid or moisture damage
Unauthorized repairs or modifications
Software issues caused by updates or third-party applications
Normal wear and tear
Battery capacity degradation (batteries are consumables unless explicitly stated)
IMEI / Serial Number–Based Warranty Validation
Warranty eligibility is strictly verified using the IMEI or serial number recorded at the time of sale
Devices without matching records may be rejected
Warranty is non-transferable unless required by law
Customers must provide the IMEI or serial number when requesting warranty service.
Warranty Service Process
To request warranty service:
Contact our support team with order details and IMEI/serial number
Our team will verify warranty status
If approved, the product will be:
Repaired, or
Replaced with an equivalent product, or
Refunded if repair or replacement is not feasible
Repair Turnaround Time (TAT)
Warranty Repairs
- The standard turnaround time for repairs covered under warranty is up to seven (7) business days from the date the product is received and the repair request is approved.
- This timeline is subject to customer responsiveness. Any delay caused by awaiting customer confirmation, approval, additional information, or authorization may extend the repair timeline accordingly. Such delays shall not be counted toward the standard repair turnaround time.
Out-of-Warranty Repairs
For repairs that are not covered under warranty, the estimated turnaround time is typically fifteen (15) to twenty-five (25) business days.
Out-of-warranty repair timelines may vary and can be extended depending on factors including, but not limited to:
Availability of spare parts
Manufacturer or supplier lead times
Diagnostic complexity
Customer approval of repair estimates
Customers will be informed of any material changes to the estimated repair timeline.
Warranty on Repairs & Replaced Parts
Repaired products or replaced parts are covered by a minimum 15-day service warranty, unless a longer period is specified
Data Security (Refurbished Devices)
All refurbished storage devices undergo data erasure before resale. Customers are advised to perform a factory reset upon receipt.
Consumer Rights
Nothing in this Warranty Policy limits your statutory rights under UAE consumer protection laws. In case of conflict, UAE law shall prevail.
