Refund & Return Policy
General Return Conditions
You may request a return if:
- The product is defective
- The wrong item was delivered
- The product does not match its description
Return requests must be submitted within the applicable timeframes outlined below.
Return Timeframes
Non-Defective Products
- Return request within 3days of delivery
- Product must be unused, unopened, and in original packaging
Defective Products
- Return request within 7days of defect discovery
Refurbished Product Returns
Refurbished products may be returned if:
A functional defect is identified
The delivered product does not match the disclosed grade
Returns may be rejected if:
The issue relates only to cosmetic wear consistent with grading
The product was damaged after delivery
The device was tampered with or repaired by a third party
Return Authorization Process
Before returning any product:
Contact customer support for approval
Provide order number and IMEI/serial number (if applicable)
Follow return instructions provided by our team
Unauthorized returns may be refused.
Refund, Repair & Replacement Priority
Depending on the issue, one of the following remedies will apply:
Repair
Replacement with an equivalent product
Refund (full or partial, where legally permitted)
Refunds for refurbished products may be adjusted to reflect reasonable use.
Refund Method & Processing Time
- Refunds are processed to the original payment method
- Processing time: 7–14 business days
- Bank or payment provider delays are outside our control
Shipping & Handling Fees
- Shipping fees are non-refundable unless the return is due to our error or a defective product
- Return shipping costs may apply for non-defective returns
Inspection & Approval
Returned products are subject to inspection. Refunds or replacements will be processed only after approval.
Order Cancellation
- Orders may be canceled before dispatch for a full refund
- Orders already shipped are subject to return conditions
Consumer Rights & Legal Compliance
This policy complies with UAE Consumer Protection regulations. Your statutory rights remain unaffected.
