Privacy Policy
Data Controller
[Wadi Works LLC-FZ] is the Data Controller responsible for determining the purposes and means of processing personal data.
Registered Address: [6th Floor, Meydan Grandstand , Meydan Freezone, Nad Al Sheba, Dubai , UAE]
Email: [privacy@wadiworks.com]
Phone: [+971555909064]
Use of Odoo Cloud (Data Processor)
We operate our eCommerce platform using Odoo Cloud, provided by Odoo S.A., which acts as a Data Processor on our behalf.
Odoo Cloud provides hosting, order management, customer relationship management (CRM), helpdesk, and repair tracking systems. Odoo processes personal data only in accordance with our instructions and applicable data protection laws.
Personal Data We Collect
Depending on how you interact with our website or services, we may collect the following categories of personal data:
a) Customer & Account Information
Full name
Email address
Phone number
Billing and shipping address
Company name (if applicable)
b) Order & Transaction Information
Products purchased (new or refurbished)
Order history and invoices
Payment method details (processed securely by third-party payment providers; we do not store full card details)
c) Refurbished Device & Repair Information
IMEI, serial number, or device identifiers
Device condition and diagnostic reports
Warranty status and repair history
Repair approvals and communications
d) Support & Communication Data
Emails, calls, chat messages, and helpdesk tickets
Warranty claims and service requests
e) Technical & Usage Data
IP address
Browser and device type
Website usage and interaction logs
Cookies and similar tracking technologies
Purpose of Processing
We process personal data for the following lawful purposes:
To process and fulfill eCommerce orders
To provide warranty and repair services
To verify device eligibility using IMEI or serial numbers
To communicate order updates, service status, and customer support responses
To manage refurbished product lifecycle and compliance
To meet legal, accounting, and regulatory obligations
To improve our website, services, and customer experience
To prevent fraud, misuse, or unauthorized transactions
Legal Basis for Processing
We process personal data based on one or more of the following legal grounds under UAE PDPL:
Performance of a contract (e.g., order fulfillment, repairs, warranty services)
Compliance with legal obligations
Legitimate business interests (e.g., fraud prevention, service improvement)
Your consent, where required (e.g., marketing communications)
Refurbished Electronics & Warranty-Specific Processing
For refurbished devices and repair services, we may process additional technical and device-related data to:
Validate warranty coverage
Track repair status and turnaround time
Maintain service records linked to specific devices
Ensure compliance with consumer protection and warranty laws
IMEI or serial numbers are processed strictly for operational, warranty, and legal compliance purposes and are not used for unrelated marketing activities.
Data Sharing & Disclosure
We do not sell personal data.
We may share personal data only with:
Odoo S.A. (Odoo Cloud) – hosting and system processing
Payment service providers (for secure payment processing)
Logistics and delivery partners
Authorized repair centers or technicians
Government authorities when required by law
All third parties are required to process personal data securely and confidentially.
Cross-Border Data Transfers
Personal data may be stored or processed outside the United Arab Emirates through Odoo Cloud infrastructure or authorized service providers.
We ensure that such transfers are protected through:
Adequate technical and organizational safeguards
Contractual obligations on data processors
Compliance with internationally recognized data protection standards
Data Retention
We retain personal data only for as long as necessary to:
Fulfill contractual and service obligations
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Repair and warranty records may be retained for extended periods as required under consumer protection laws.
Data Security
We implement appropriate technical and organizational measures to protect personal data, including:
Secure cloud infrastructure
Access control and authentication
Encryption and regular backups
Restricted internal access to personal data
Despite these measures, no system can guarantee absolute security.
Your Rights Under UAE PDPL
You have the right to:
Request access to your personal data
Request correction or update of inaccurate data
Request deletion of personal data (subject to legal limitations)
Restrict or object to certain processing activities
Withdraw consent where processing is based on consent
Requests may be submitted to: [privacy@wadiworks.com]
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enable essential website functionality
Improve user experience
Analyze website performance
You may manage cookie preferences through your browser settings.
Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
[Wadi Works LLC-FZ]
Email: [privacy@wadiworks.com]
Phone: [+971555909064]
